KALIKITURAI
Skip to content
Free Shipping From ₹1,999

Terms of Service

Last updated: 21 August 2026

Who we are

This store is operated by KALIKITURAI PRIVATE LIMITED, Plot No 73, H No 5-5-151, Vanasthali Hills, Vanasthalipuram, Hyderabad, Rangareddy, Telangana 500070. By placing an order you enter into a contract of sale with us under Indian law, with courts in Hyderabad, Telangana having jurisdiction.

Orders and payment

  • An order is confirmed when payment is captured (prepaid) or the order is accepted (cash on delivery).
  • Prices include all taxes. The amount shown at checkout is the amount charged — verified server-side before any payment is accepted.
  • Online payments are processed by Razorpay; we never see or store card or bank credentials.
  • We may cancel an order for stock error, pricing error, or suspected fraud — with a full refund of anything paid.

Delivery

  • Delivery timelines shown on the site are estimates, not guarantees; customs may add time on international orders.
  • Risk in the goods passes to you on delivery at the address you provided.

Cancellations, returns and refunds

  • The rules — return window, fees by stage, full waiver when the fault is ours — are set out on the Returns & Exchange page and shown to you, with the exact refund amount, before you confirm any cancellation or return.
  • A continuous unboxing video (sealed parcel to unwrapped saree) is required for damage, defect or wrong-item claims. Without it, such claims may be declined.
  • Refunds are paid to the original payment method; cash-on-delivery refunds are paid to the UPI ID you provide.

Products

Our sarees are handloom products — small variations in weave, motif placement and colour are the nature of the craft, not defects. Screen colours may differ slightly from the fabric.

Accounts, reviews and content

  • You are responsible for activity under your account; keep your credentials private.
  • Reviews may only be posted for products you purchased, and appear after moderation. Abusive or fraudulent content may be removed and accounts suspended.
  • All content on this site — images, text, the brand — belongs to us; do not reuse it commercially without permission.

Privacy and grievances

Personal data is handled as described in the Privacy Policy, including the grievance process. Consumer complaints may also be raised with the consumer forums under the Consumer Protection Act, 2019.