Returns & Exchange
At Kalikiturai Cheeralu, we take immense pride in our quality. Each saree is hand-inspected before dispatch. However, if you are not completely satisfied with your purchase, we are here to help.
3-Day Easy Returns
You can raise a return within 3 days of delivery, straight from your account. The product must be unused, unwashed, and with all original tags intact.
Quality Guarantee
If a saree arrives damaged, defective or simply wrong, the return costs you nothing at all — no delivery charge, no pickup charge, full refund.
Return Process
- Record a continuous unboxing video when your parcel arrives — sealed box to unwrapped saree, in one take. It is required for any damage or wrong-item claim.
- Log in to your account and go to ‘My Orders’.
- Open the order and choose ‘Cancel Order’ or ‘Return Item’.
- Pick a reason, and add a photo if the saree arrived damaged or the wrong item came.
- You will see exactly what you get back before you confirm — nothing is hidden until later.
- Our team reviews the request, and a reverse pickup is arranged where one is needed.
- Refunds are processed within 5–7 working days once the saree reaches our warehouse and passes a quality check.
What You Get Back
If the saree arrived damaged, defective, or was the wrong item, you are refunded in full — we absorb every cost. Otherwise, what we recover depends on how far the order had travelled:
| When you cancel | You receive |
|---|---|
| Before we pack it | The full amount |
| Packed, not yet collected | Less a ₹200packing & handling fee |
| Already on its way, or delivered | Less the delivery charge and the return pickup cost |
The exact figure is shown to you before you confirm anything.
Non-Returnable Items
- Products purchased during clearance sales (marked as non-returnable).
- Items that have been used, altered, or damaged by the customer.
Need help with a return?
Contact Customer Support